Privacy information for JILIOK users
Your privacy matters to JILIOK. This policy explains the types of information that may be collected when you register, access your account, or use our services, as well as how that information may be handled and protected. Please read it carefully before using the platform.
Important notice
By registering with JILIOK or using its services, you confirm that you have read this privacy information. Any use, handling, or disclosure of information is subject to the applicable policy, service conditions, and relevant requirements. If you have a concern about your data, please contact support for clarification.
1 Information We Collect
JILIOK may request certain information to support account access, age checks, payments, customer assistance, and a safer gaming environment. We aim to limit collection to information that is relevant to the service being used. The details below outline the main categories that may be requested during registration or account support.
Personal identification information
- Full name — the name you provide when creating or maintaining your account.
- Date of birth — information used to confirm that you meet the 21+ age requirement.
- Mobile number — used where required for account verification, account assistance, or service-related contact.
- Email address — used for account access and important notifications.
- Residential address — may be requested for KYC verification.
Financial information
- Payment details, such as GCash, Maya, GrabPay, USDT, TRX, or bank transfer information.
- Transaction history — records of deposits and withdrawals.
- Account balance and bonus-related details.
Technical information
- IP address and device details.
- Browser type and operating system.
- Site visit times and session information.
- Gaming activity logs and game preferences.
Important note
JILIOK does not store your complete bank card number or PIN. Financial information is kept in encrypted form.
2 How information is collected
JILIOK may collect information through several channels. Collection is explained clearly and, where required, is carried out with your consent. The sources and reasons for collecting information are outlined below.
| Collection source | Information collected | Purpose |
|---|---|---|
| Registration form | Name, email address, and mobile number | Creating and managing your account |
| KYC verification | Identity documents and photographs | Confirming your identity |
| Payment processing | Payment method details | Processing deposits and withdrawals |
| Cookies and tracking tools | Browsing activity | Understanding site use and improving the service |
| Support contacts | Chat and email details | Responding to enquiries and resolving account issues |
| Gaming activity | Play history and game preferences | Supporting a more relevant user experience |
Consent-based collection
JILIOK collects personal information in line with applicable consent requirements. You may stop providing additional information at any time, but some account or support functions may be limited if the requested details are unavailable.
3 Why we use information
JILIOK uses your information only for clear, lawful, and relevant purposes, such as managing accounts, supporting payments, completing verification, improving services, and handling support requests. We do not use personal information for unrelated purposes. For more information about the platform, visit JILIOK.
- Account management: To create, maintain, and help secure your JILIOK account.
- Service delivery: To provide gaming services, process transactions, and assist with account-related concerns.
- Identity verification: To help prevent fraud and support age checks for eligible users aged 21 and above.
- Legal obligations: To meet applicable laws, regulations, and lawful compliance requirements.
- Communications: To send important service updates, eligible promotions, and account notifications in line with your preferences and current terms.
- Service improvement: To review platform use and identify ways to improve the overall user experience.
- Responsible gaming: To identify and help prevent patterns of play that may indicate problematic gaming behaviour.
What we do not do
JILIOK does not sell your personal information to third-party advertisers. We also avoid sending unsolicited commercial messages and only share information where there is a valid purpose, legal basis, or applicable consent.
4 Sharing information with third parties
JILIOK respects your privacy. Information may be shared with selected third parties only when necessary for a specific service, security, verification, or legal purpose. The scope of any sharing should be limited to what is reasonably required and remains subject to applicable terms.
When information may be shared
- Payment processors: Information needed to complete transactions through GCash, Maya, GrabPay, Bank Transfer, USDT, or TRX.
- KYC providers: Information required for identity checks through an authorised verification service.
- Legal authorities: Information required in response to a valid court order or instruction from a competent government authority.
- Security specialists: Limited information used to help detect fraud, account abuse, and cyber threats.
- Game providers: Limited information needed to operate and support the relevant game.
Agreements with partners
JILIOK expects third-party partners to follow appropriate data protection requirements. They may use shared information only for the agreed purpose and should not disclose it to another party unless legally required or otherwise permitted under the applicable terms.
5 Cookie policy
JILIOK may use cookies to support your website experience. Cookies are small text files stored in your browser that help the site remember selected settings and recognise an active session. Cookie availability and controls may vary by browser and device.
- Essential cookies: Login sessions, security tokens, and account balance information that support core site functions.
- Analytics cookies: Information about visits, including which pages are viewed and how long users remain on them, may be used to assess and improve the service.
- Preference cookies: To remember your language, display preferences, and game interests.
- Marketing cookies: Used to show offers and promotions that may be relevant to you. You can turn these cookies off.
Manage cookies
You can disable or delete cookies at any time through your browser settings. Please note that turning off essential cookies may prevent some site features from working properly.
6 Data protection measures
JILIOK uses reasonable technical and organisational measures to help protect personal information. These safeguards are intended to reduce the risk of unauthorised access, alteration, disclosure, or loss.
- 128-bit SSL encryption: Information transferred through the site is protected with encryption measures, including the stated 128-bit SSL security layer.
- Two-factor authentication (2FA), where available: Additional sign-in verification may be available for supported accounts and services.
- Firewall protection: Network security controls help reduce the risk of unauthorised access to platform servers.
- Regular security reviews: Security checks may be carried out periodically to help identify and address potential weaknesses.
- Anti-fraud monitoring: Systems may be used to help identify unusual or potentially suspicious activity.
- Data masking: Sensitive information may be partially hidden when displayed to help limit unnecessary exposure.
- Secure hosting environment: Information is handled through controlled hosting and service infrastructure appropriate to the platform.
If a data breach occurs
If a confirmed breach affects personal information, JILIOK will assess the situation, take appropriate corrective steps, and provide notices where required by applicable rules and circumstances.
7 Your rights
Under the JILIOK privacy policy, you may have important rights concerning your personal information. These rights depend on the circumstances and applicable requirements, and you may request to exercise them when available.
- Right to access: You may ask what personal information we hold about you and how it is used.
- Right to correction: You may request the correction of information that is inaccurate or incomplete.
- Right to deletion: In certain circumstances, you may ask for your personal information to be deleted.
- Right to restrict processing: Where applicable, you may request limits on how your information is processed.
- Right to data portability: You may request your information in a structured, readable format where this right applies.
- Right to object: You may object to the use of your information for specific purposes when permitted by applicable requirements.
- Right to withdraw consent: You may withdraw consent at any time where processing is based on your consent.
Exercise your privacy rights or return to JILIOK.
To exercise any of your privacy rights, please contact us by email. [email protected]We aim to respond to your request within 30 business days.
8 Data Retention Periods
JILIOK keeps personal information only for as long as it is reasonably needed for the stated purpose, legal compliance, or legitimate business requirements. Once the applicable need ends, the information is securely deleted or anonymised where appropriate.
| Information collected | Retention period | Reason for Retention |
|---|---|---|
| Account information | Five years after account closure | Legal and regulatory obligations |
| Transaction records | Seven years | Financial record-keeping requirements |
| KYC documents | Five years | Identity and age-verification requirements |
| Gaming history | Three years | Responsible Gaming |
| Support contacts | Two years | Service quality and platform improvement |
| Cookie data | One year | Site performance and usage analysis |
Secure Deletion
When the relevant retention period expires, the platform removes personal information using secure procedures designed to prevent unauthorised access or practical recovery. Information may be retained longer only where a legal obligation, dispute, fraud-prevention need, or other documented requirement applies.
9 Children’s privacy
This platform is intended strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21 or allow an underage person to open an account. Protecting younger users is an important part of this privacy policy and our responsible-play approach.
- Your date of birth must be provided during registration so that age eligibility can be assessed.
- Age may be checked again as part of the KYC verification process.
- Any account identified as belonging to a person under 21 may be closed without delay.
- If information relating to an underage person is collected, it will be deleted promptly after the matter is confirmed, subject to any legal preservation requirement.
For Parents and Guardians
If you discover that your child has created an account, please contact us immediately at [email protected]the email address provided above. We will review the report and take appropriate action as quickly as reasonably possible.
10 Policy updates
We may revise this privacy policy from time to time to reflect changes in applicable law, new services, operational needs, or improvements to security and data-handling practices. We will make reasonable efforts to keep users informed of material updates.
- Where a change is significant, we may provide notice by email or through a prominent message on the platform.
- The effective or revision date will be displayed at the top of this page.
- Continuing to use the site after an update indicates that you have reviewed the revised policy and accept it to the extent permitted by applicable law.
- If you do not agree with an updated policy, you may request that your account be closed and should stop using the relevant services.
Update History
This privacy policy was most recently updated in the year shown below. January 2025 Next scheduled review: July 2025।
Your Rights Over Personal Data
JILIOK respects your privacy and takes your data rights seriously.
Right to Know
You may ask what personal information we hold about you and how it is used. Requests are reviewed in line with applicable requirements and the information available on your account.
Right to Correct
If any account information is inaccurate or incomplete, you may request an update so the record can be reviewed and corrected where appropriate.
Right to Delete
You may ask for your personal information to be removed when there is no legal, security, or account-related reason for us to retain it.
Right to Receive Your Data
Where applicable, you may request a readable copy of personal information connected with your account. The available format and scope depend on the records held and current requirements.
Right to Object
You may raise an objection when you believe your information is being used for a particular purpose. We will review the request and respond according to applicable rules.
Withdraw Consent
If processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was already carried out lawfully.
How JILIOK Protects Your Information
Key measures used to support account privacy and data protection
Secure Data Transmission
JILIOK uses 128-bit SSL for protected data transmission. This helps reduce the risk of information being intercepted while you access the site or use account-related features. No online service can remove every security risk, so always use a private connection and keep your login details confidential.
Protect Your Login
Use a strong, unique password for your account and never share it with another person. JILIOK does not ask you to disclose your password or verification details through an unfamiliar message or unofficial contact.
Account Security Checks
Security checks may be used to identify unusual account or transaction activity. If something appears inconsistent, additional review may be required before access or account actions can continue.
Controlled Information Handling
Personal information should only be accessed and handled for legitimate account, service, payment, support, or security purposes. Access may be limited to the people or systems that need it for those purposes.
Ongoing Privacy Review
Privacy and security practices may be reviewed and updated as the service, technology, and applicable requirements change. Please check the latest policy before submitting new personal information.
Applicable Privacy Standards
Information handling is subject to applicable Philippine requirements, the current site terms, and the limits of the information available on the service. Specific rights may depend on your account status and the nature of your request.
Play Responsibly and Protect Your Account
Privacy awareness is part of responsible play. Only adults aged 21 and above should use gaming services, and participation should remain within a budget you can afford to lose. For account access or support, visit JILIOK and use the available official channels.
